Frequently Asked Question
What are the Types of Ticket and Which one should I use?
Last Updated 5 years ago
You can go through the below table to see what each Help Topic is made for:-
We hope this helps you understand better about which help topics should be used for your IT issues.
| Category | Description |
| Internet/Network/Phone Issue | Any issues or problems related to Internet Connectivity, Network Drive errors or Phone Connectivity will be sent here. |
| Hardware | Any Hardware related issue, or requisition of new Hardware. |
| Software | Any Software related issue, or addition of new Software. Also, any issues related to the Attendance Machine. |
| ID Deletion | Deletion of Employee Access Data from Bio Metrics, Emails, etc after relieving of an employee. |
| System Requisition | When a new employee joins a new system with the ID Creations will be done via this. |
| New Joining | When a new employee joins and needs the ID setup on an existing PC. |
| Report a Problem | Any Problem that is not pertaining to the other help topics should go here and must be specified in the Issue Summary. |